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What is ‘Front-Line Leader Development’?

The development of Front-Line Leaders must be the focus on any Learning & Development (L&D) program, as this is where the best return on investment and effort lies (ROI + ROE).

The successful anchoring and consolidation of any desired culture rests with the application and role modelling of what is desired by the Front-Line Leaders

Our award-winning Navigator Program explores three core pillars for Front-Line Leaders:

  1. Coaching & Leading People
  2. Business Acumen
  3. Business Excellence

The program is co-designed with clients, along with seven components of evaluation. Typically conducted over 12 months and utilises a 70-20-10 Model of L&D technique:

  • 70% of all learning takes place on the job (what a candidate applies and has a go at themselves)
  • 20% of learning occurs from a colleague (their Colleagues and Senior Managers)
  • 10% of learning occurs in a classroom / online (In a formal L&D Session)

Our Navigator Programs are being conducted around the World using a range of technology platforms as the process by which organisations develop and engage their Front-Line Leaders, whilst building their familiarity, alignment and effective decision making – judgement.

Front-Line Leaders are the glue between the successful execution of strategy and anchoring of a desired culture. Ignore them at your peril! They are the mechanism to bring strategy and culture to life at the coal face.

– David Stewart

See a video of the impact David had whilst working with the Front-Line Leaders of the Australian Multicultural Foundation


  • “The first CI in Warrnambool was about Alcohol Fuelled Violence and after doing the program, we saw an immediate 10% drop in alcohol fuelled violence and that was sustained in the years to follow”

    - Tracey Linford – Assistant Commissioner, Victoria Police
  • "I have nothing but praise for David's role as Chair of our Group. His leadership, expertise, infectious enthusiasm and structured approach was greatly appreciated and certainly enhanced the productivity of our business"

    - Tony Waters