Maurice Blackburn Lawyers
RACI-WA Insurance was struggling to keep staff morale and confidence in the organisation’s brand and leadership after a continual slide in the market share.
We worked with them to effect a cultural transformation that would reflect achievement rather than failure. This required a six-step process that was rolled out over a three-year period by the organisation’s leadership team. The six steps focused around the implementation of a more innovative, commercial and united team culture that would deliver operational excellence to their policy holders.
The result was a dramatic increase in market share, service standards and policy retention. RACI-WA also saw their popularity growing in a more competitive market and staff engagement levels reach an all-time high meeting industry best practice standards.
A-Gas sought our help after launching a new market product in … which saw uptake below optimal levels and unsustainable for the company.
RYP International helped refocus their business model to concentrate on the market and their brand which would reflect the sought after ‘can do’ culture of the team at A-Gas. This required a sustained and systematic staff and client engagement process with major changes to ensure this culture adequately reflected the product offering in the market.
Today A-Gas is one of the fastest growing organisations in Australia and is clearly recognised as the market leader through their superior service, product innovation and handling.