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NLC Case Study

NLC – A Better Way to Buy a Car

The Client

NLC is Australia’s leading Novated Leasing company.

The Issue

Changing Government Legislation on the tax deductibility of financed automobiles threated to destroy the business model, and thus all commercial value as a business. This subsequently forced the need to reduce its workforce by 50%. A new business model needed to be developed along with a proactive and commercially minded staff culture

The Plan & Methodology

A new strategic plan was developed under

  • A New Brand Promise: Savings + Ease + Know How
  • Five Strategies
  • Brand Alignment
  • Growth in consumer service offerings
  • Control the vehicle life cycle
  • A pursuit of Operational Excellence
  • A Culture where people love to come to work
A three-year plan was developed to disrupt the market and maximise the potential sale value of the business. The methodology required five key components
  • The creation of an Advisory Board who could provide specific strategic advice to the Executive Team
  • A restructure and renewal in the Executive Team and Key Front-Line Leaders focused on the delivery of the Brand Promises
  • The creation of a web enabled business model and channel to market that allowed full access to consumers
  • A more bold and enterprising approach to Account Management
  • A sustained and systematic approach to indoctrinating the NLC Way (Culture) and an unrivalled Customer Service Experience
This was a substantial cultural change process that required new approaches to L&D, the refinement of both Performance Management & Reward & Recognition Systems, the building of Coaching Skills into both the Executive and Front-Line Leadership Teams and the development of real time measurement and monitoring systems that would empower staff to make quicker and more commercially informed decisions

The Outcomes

This was a substantial cultural change process that required new approaches to L&D, the refinement of both Performance Management & Reward & Recognition Systems, the building of Coaching Skills into both the Executive and Front-Line Leadership Teams and the development of real time measurement and monitoring systems that would empower staff to make quicker and more commercially informed decisions

What Our Clients Have to Say

I have had the opportunity to work with David for many years. During this time he has been exceptional at delivering on the brief to achieve excellent outcomes. He has worked with me on everything from internal sales conferences, leadership development as well as playing a critical role in supporting the business acumen within our dealer network. Dave did a fantastic job with our future leadership program “Navigator”, which led to numerous internal promotions as well as one pro"
Jamie Mair
“The best part of working with David and his team is the willingness of client staff to participate rather than begrudgingly giving up their valuable time”

Terry ReesWilliam Buck
We have engaged RYP International for over 10 years now, through which time we have built a truly high performing interdependent team culture which has translated into significant growth in our business, superior financial returns, and a mature approach to account management
Andrew Ambrose Executive Chair A-Gas International
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